Customer Service and Operations Cordinator – Logistics Bahrain

Objectives:

• Those with ACTUAL work experience in Freight Forwarding industry NEED to apply.

• A-Z knowledge in Air / Sea Import and Export from job execution, costing, billing to close file.

Main responsibilities:

• Responsible for liaising directly with customers & vendors

• Maintaining customers focus on all times and answering to customer’s enquiries by attending Calls & Emails using standard guidelines

• Taking ownership of complaint and queries and proactively following through to resolution

• Maintaining job related MIS

• Ensuring that all customers’ queries are well-investigated and resolved and escalating queries if appropriate to supervisor

• Validating EXIM on regular basis & ensuring the freight rates, vessel schedules, required transportation services etc are given accordingly

• Responsible for ensuring each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost

• Maintain and file all records in accordance with company procedure

• Constantly review working processes with carriers and transport companies to ensure best practices, but also that fees charged are in line with competitors.

Job Details

Preferred Candidate